Curse

wonderwyrm · Sep 06, 2007, 10:56 PM // 22:56

More of a were aware of the situation etc etc least i know somethings being done.

But superviser Beth got back to me and is on the case

LumpOfCole · Sep 07, 2007, 03:07 AM // 03:07

Wyrm does have a point in that, if I didn't check these forums, I wouldn't have even considered the problem being a billing issue and I wouldn't have checked my bank account for any refunds, thus being a bit more in-the-dark about the whole situation.

Voltar · Sep 07, 2007, 05:09 AM // 05:09

NM, just checked and I got a refund from NCSoft on my $10.80 for the character slot...

...I would like to know if Anet (when fixing the fraud protecion stuff) will then rebill and give the virtual items back automatically. Through a completely unrelated "landlords not depositing the rent check for 2 weeks" financial error on my part, my account has a "less than zero figure" in it which will amount to an "overdraft fee" if more money is removed. Can we opt out on having our billing fixed?

Though an auto-resolve action would be great for most people, I'm retrospectively cool with this billing problem for now.

LumpOfCole · Sep 07, 2007, 05:46 AM // 05:46

I don't think Anet would rebill automatically. I think they would probably tell you that it was an error and that it's ok to buy it again on your terms at the worst.

wonderwyrm · Sep 07, 2007, 12:58 PM // 12:58

Look at it this way, how many other people out there could possibly know this is a suspected billing/account issue unless they come to this website.

This is one of those issues you put in the guild wars announcements next to the login/pass window.

I also seem to have been refunded my eye of the north preorder/and full game, hopefully I can get that preorder back as well as find out if im still eligible for that bonus mission pack.

Gaile Gray · Sep 07, 2007, 07:48 PM // 19:48

Quote:

Originally Posted by LumpOfCole

I don't think Anet would rebill automatically. I think they would probably tell you that it was an error and that it's ok to buy it again on your terms at the worst.

Don't repurchase until you here from Support because the last I heard, they're very much interested in making this right by players and the outcome may be more positive than you might expect.

Burning Blade · Sep 07, 2007, 09:05 PM // 21:05

I already updated my other thread that my problem has been resolved. I was refunded of the purchase and today they gave me an access key to add another char slot for free.

Thumbs up for Gaile and ANET. Thanks!

nechronius · Sep 08, 2007, 12:47 AM // 00:47

It's been a full seven days now with a broken account. My last contact from support was early wednesday morning so 2.5 days ago. I know patience is a virtue and I've already spent my "angry ranting" quota for the week, but here comes another weekend...

wonderwyrm · Sep 08, 2007, 02:07 AM // 02:07

Same, im coming up on a week almost as well, ive got two rl friends starting the game as well and im stuck in nightfall with no way to help them out.

Getting old fast.

Panix · Sep 08, 2007, 02:17 AM // 02:17

Well I can log in my PlayNC account but still I don't have the ability to put in serial keys and my account looks messed up as I don't have my extra slots, yet my PlayNC account shows that I have them and the GWEN preorder as perks

. I can't believe I actually tried to get it from the in-game store I should have just did what I always do and go buy it from Best Buy

. Never had any issues from doing it like that other than Best Buy getting it late.

Ellador Nae · Sep 08, 2007, 11:33 AM // 11:33

just now stumbled across the threads on this issue... wow

fuels my on-line buying paranoia a bit, but it's still good to know that this can happen and that you're not alone if it does.

As I don't have a credit card, I'm planning to ask someone else to use his and help me buy gwen, but... I'd rather not have the bonus missions than create problems for my friend. Or have to go through a string of "thanks for your time and patience" useless support replies (support, riiight).

So thank you for bringing this problem to light, Lump, esp. since those who should have haven't done so.

I'm sure they'll fix it in the end, but... it seems like their support system, esp. the way they (don't) keep customers apprised of goings on, could use an overhaul.

Fingers crossed that y'all get your accounts back asap!

Divine Starr · Sep 08, 2007, 06:24 PM // 18:24

Hmm... well I must say my patience is wearing a bit thin now.
I noticed my PlayNC account is working again, but still no more e-mail updates about the issue from support.
I was starting to feel as though I'd been overlooked, but it appears I'm not the only one that hasn't had the issue resolved.

Zwoyse · Sep 08, 2007, 06:53 PM // 18:53

Well I'm glad something is at least happening for a few people which gives me hope that something might happen eventually with my account. All I have gotten so far is the regular automated response and nothing else. Oh well.

wonderwyrm · Sep 08, 2007, 08:28 PM // 20:28

So far, nothings happened, and now the two friends I told to buy the game arent happy I cant play with them. So much for that eh. Support must be closed on the weekends. GG

Burn · Sep 08, 2007, 08:33 PM // 20:33

Quote:

Quote:
Originally Posted by LumpOfCole
I don't think Anet would rebill automatically. I think they would probably tell you that it was an error and that it's ok to buy it again on your terms at the worst.
Don't repurchase until you here from Support because the last I heard, they're very much interested in making this right by players and the outcome may be more positive than you might expect.

WTF ??? one week now and still have a crippled account... i REALLY hate to be left with no news not even have a clue on whats going on ..poor poor support ..

i want my stuff back .. can't even log into my plaync account.

nechronius · Sep 08, 2007, 09:42 PM // 21:42

a.net finally fixed my account today. A little over 7.5 days since I first filed a support ticket.

And I'm still pretty steamed.

They want to make this really right, they need to make a public apology on their website and acknowledge the error without making it into a backhanded apology. I think it's only fair for how long they've taken to do this.

Divine Starr · Sep 08, 2007, 10:37 PM // 22:37

Just wanted to update and say my issue was resolved finally.

Panix · Sep 08, 2007, 10:38 PM // 22:38

Well Gaile said it should be by the end of this week and well this is the end of the week in about 9 hours.

Sigh I guess I should just give up till sometime around next Friday as this issue is way bigger and not 1 person I have seen post had a 1751073 error, so maybe mine is different.

Zwoyse · Sep 08, 2007, 10:44 PM // 22:44

I tried the same thing out and I get the same error number that you do Panix so I would assume its the same problem.

Oh and just a question for those of you that had your accounts fixed. What was done about your refunded games? Did they give you new keys free of charge? Just wondering if I should go out and pick up Nightfall and Eye of the North.

LumpOfCole · Sep 08, 2007, 10:54 PM // 22:54

My issues are not yet fixed

I'm jealous of you guys. Man, I really wanted to take good advantage of Triple XP weekend with my new Nightfall Dervish too